Shipping policy
Thank you for shopping at T.H.O.S.A. We’re committed to delivering your order as quickly and safely as possible. Please read below for full details on our shipping policies.
1. Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has been shipped.
Custom or made-to-order pieces may take longer to process. Please refer to product descriptions for estimated lead times.
2. Shipping Rates and Delivery Estimates
We currently offer shipping within [list countries or “India/internationally”]. Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (India):
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Standard Shipping: ₹[X] (Free for orders above ₹[amount])
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Estimated Delivery: 7–10 business days
International Shipping:
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Rates calculated at checkout based on location and order weight.
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Estimated Delivery: 10–30 business days
Please note: Delivery times may vary depending on location, customs, and local courier processes.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your shipment through the carrier’s website or directly from our order tracking page.
4. Delays & Issues
We are not responsible for delays caused by external factors such as weather, customs, or courier disruptions. However, if your package is significantly delayed or appears lost, please contact us at [insert support email or phone], and we’ll do our best to assist.
5. Customs, Duties & Taxes (for international orders)
All international orders may be subject to import duties and taxes (including VAT), which are imposed once a shipment reaches your destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
6. Address Accuracy
Please ensure that all shipping information is correct before placing your order. We are not responsible for orders delivered to incorrect addresses due to customer error.
7. Questions?
If you have any questions about shipping, please contact our customer service team at:
📧 thehouseofshaguftaali@gmail.com
📞 +91 9870729954